Glossary

We use these terms a lot in our guides, let's explain them briefly.

Primary Objects

• Company
  • The primary account of a customer. A company is a grouping of locations. It houses users, locations, and top-level settings that configure an account.
• Location
  • The physical brick & mortar of a restaurant.
• Department
  • These are sections of a restaurant.
  • Examples: Back of House, Front of House, Kitchen, Drive-through
• Role
  • A role describes what job an employee is working that day.
  • Examples: Server, Prep Cook, etc.
• User
  • Users (aka. Employee) is typically assigned to one or many locations, departments, and roles, and shows up for their scheduled shifts, and clocks in / out accordingly.
• Shift
  • A user is scheduled to work a role at a location, likely in a department, at a specific time. This is their shift.
• Time Punch
  • Time punches represent clock actions, including breaks, attestation, health checks, and various other jurisdictional compliance data.
  • A user clocks in and out of their scheduled shift.